Transaction Manager

Our client is looking to recruit a proven and experienced BUSINESS/TRANSACTION MANAGER at its dealership near CROYDON.

£65,000 OTE PLUS HIGH BASIC, CAR AND GREAT BENEFITS

The key responsibilities of this role are as follows:

Manage customer follow up systems and procedures to increase customer sales from initial enquiries and existing Harwoods customers via the Lead Management System

Generating sales through proactively second-facing and customer engagement

Maximise income opportunities by offering funding and insurance products to customers whilst adhering to the FCA guidelines at all times; in regard to portraying financial information and regulated activities

Actively convey the culture of putting customers first by means of TCF at all times and comply with the principles of the FCA for both the customer and the business.

Review customer credit applications for complete information and accuracy, follow-up applications with customer and lending institutions

Proactively identify and pursue relationship opportunities via outbound sales and marketing channels to improve future renewal activities and finance retention business

Ensure accurate completion of documentation, prompt collection of outstanding payments and safe handling of cash and cheque transactions

Understanding of manufacturer mystery shopping criteria and ability to apply this knowledge

Assist in ensuring that part exchange vehicles are correctly appraised and managed to generate maximum return

Aim to achieve 100% customer referral with sales executive interaction

Communicate promptly with the customer, sales manager, sales team and work colleagues

Analyse current procedures and identify opportunities for improvement

Formulate training plans for sales executives to increase car sales, finance, insurance and warranty sales

Consult with customers to establish their needs, resolve any complaints professionally and calmly where necessary

Represent the dealership and build strong relationships with lenders and financial institutions

Assist the management team in planning, forecasting trends, and revising plans for the dealership on an ongoing basis

Ensure the safety and security of people, vehicles and property reporting any known faults or hazards

Applications are invited for an early interview and start so be quick and good luck.