Service Manager

Our client is seeking a Service Manager to join their dynamic team, at their Manchester site.

This is a fantastic opportunity for a passionate and experienced individual to take on a key role within their business, working with one of the most iconic motorcycle brands in the world.

This would be ideal for a Senior Service Advisor/Service Supervisor, looking to take that next step.

Salary: Basic of up to £35k, with an OTE of £45k

Dependent on experience, with an attractive bonus structure

Working Hours/Days: Tuesday to Saturday, 9:00 AM - 5:00 PM

Key Responsibilities:

• Lead and manage the service department to ensure exceptional customer satisfaction and operational efficiency.
• Oversee service scheduling, workshop operations, and customer communications.
• Provide expert advice to customers on servicing, repairs, and maintenance for Ducati motorcycles.
• Monitor and maintain service KPIs, ensuring performance aligns with company goals.
• Foster a positive, customer-focused environment while motivating and supporting the service team.
• Develop and implement strategies to increase service revenue and customer retention.

Requirements:

• Proven experience in a senior service advisory or service management role, preferably within the motorcycle or automotive industry.
• Excellent communication and interpersonal skills.
• Ability to lead a team effectively and maintain high standards of performance.
• Proficient in service scheduling systems and basic IT applications.
• A full motorcycle license is preferred but not essential.

What We Offer:

• Competitive salary based on experience.
• Attractive bonus structure to reward performance.
• Opportunity to work with the world's most prestigious motorcycle brand.
• Supportive and professional working environment.
• Career development opportunities within the Ducati Manchester Group.

If you have a passion for motorcycles and a proven track record in delivering exceptional service, we'd love to hear from you.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.