Service Assistant- London (Tottenham/Park Royal)

We are seeking an energetic, friendly, and ambitious professional to handle multiple administrative and customer service-related responsibilities. The Service Assistant role is to provide a positive experience by managing certain back of house processes which in effect creates a more seamless customer journey.

We Offer:   

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success  
• The chance to work with innovative technology, advanced tools and software 
• Ongoing training and development to help you grow your skills and career  
• A competitive compensation and benefits package  
• A safe, clean and fun workplace  

Responsibilities

• Providing effective and courteous service to all visitors, existing customers, and employees.
• Effectively handle multiple priorities, organise workload, meeting deadlines and other management requests.
• Working closely with the local body shops to gather updated estimated completion dates and noting quality of repair with turnaround times.
• Creation of purchase orders to ensure timely progression of 3rd party repairs.
• Provide support to the workshop team with customer communication whilst vehicles are in service and manage the timeliness of response in the comms queues.
• Proactively manage unscheduled appointments and pull forward appointments to effectively load the workshop diaries and support customer experience.
• Provide workshop support on loan vehicle administration relating to customer appointments
• Working collaboratively with Front of House, manage the parking arrangements on site.
• Manage the Loan Vehicle fleet by arranging the maintenance, distribution, and returns
• Audits of Loan Vehicles.
• Account Receivables for site specific vehicles and chasing any outstanding balances
• Supporting customers with queries, bookings and education on vehicle use when required
• Provide an all-round excellent experience to our customers on a day-to-day basis

Requirements

• Excellent written and oral communications skills in English
• Exceptional Customer Service and soft skills
• Ability to effectively prioritise and multi-task
• Creative mindset that thinks outside the box and can invent new solutions to problems
• Flexible schedule and shift working
• Attention to detail and accuracy
• Ability to work well under pressure and with a diverse range of personalities
• Establish and maintain positive, cooperative, and working relationships
• Excellent skills with Microsoft Office packages
• Full valid UK driver’s license for 2 or more years