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Retail Sales Manager

Pembrook Resourcing LTD
Surrey, England, United Kingdom
Full time
£25,000 - £32,000
19 days ago

Retail Store Manager (Golf) 

 

About the job

Our client is a high end premium Golf brand, They are one of the worlds leading premium golf equipment suppliers and have a huge opportunity to join their team.

We are seeking a motivated Retail Store Manager to lead and grow our clients store/brand. The ideal candidate will have experience in leading and developing a team and in retail operations, particularly in the luxury goods sector. Having experience in or a passion for golf would be advantageous. You will be responsible for developing our Retail team, driving sales performance, managing store operations, and fostering a high-performance culture within your team.



 

Responsibilities:

 

 Team Management, Development, and Leadership 

  • Daily Management of a team of 6 retail team members.
  • Work closely with team members to develop and train a high-performing sales team committed to delivering exceptional customer service.
  • Foster a culture of continuous development through performance feedback and coaching.
  • Handle administrative team management, including schedule employee rotas effectively and fairly, as well as managing holiday and sickness to ensure appropriate coverage.
  • Promoting teamwork and collaboration within the retail team and across internal departments to ensure a smooth journey for our customers.

 

 

 

 

 

Store, Stock and Inventory Management

  • Managing store operations to ensure safety, efficiency and a professional high-end appearance.
  • Perform financial activities and oversee inventory management to support sales while minimising shrinkage.
  • Maintain visual merchandising standards as set by headquarters to enhance the shopping experience.
  • Monitor and analyse internal data to track performance against assigned KPIs, making appropriate changes to ensure KPIs are hit.
 

 

 

 Business Development

  • Drive and increase store traffic by promoting the brand in the local market and identifying opportunities for increased brand exposure.
  • Develop strategies to improve store performance based on a thorough understanding of our market and our business.
  • Promote and drive our Introducer program and other company initiatives.
  • Cultivate strong relationships within the industry and local communities to enhance brand visibility and customer engagement.
 



 

Event Organization

  • Create, organise and execute promotional events and community engagement activities to elevate brand presence and drive sales.
  • Collaborate with the local marketing team to ensure alignment of store events with overall brand strategy.
  • Analyse the success of events and make recommendations for future initiatives to enhance customer experience and brand loyalty.
 



 

Skills Required:

  • Ability to deliver exceptional customer service and effectively close sales.
  • Excellent listening, verbal, and written communication skills.
  • Proven ability to develop and lead a team.
  • Strong prioritisation and responsiveness to customer and team needs.
  • Enthusiastic team player with self-starter qualities and leadership abilities.
  • Proficiency in MS Office and experience with CRM/sales databases is beneficial.
  • Self-driven with a strong sense of ownership and accountability.
  • Proactive problem-solving skills with the initiative to make sound decisions.
  • Golf Knowledge (preferred).
 



 

Additional Information:

  • This role will involve some weekend and evening work.
  • This position may require travel.
  • The basic salary is £45k, OTE £65k (uncapped commission).
 



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