Service Advisor

Salary: £34,800 OTE (including £25,000 to £30,000 basic depending on experience, plus bonus)

Lookers Stoke BMW is recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists of 4 Service Advisors, 12 Vehicle Technicians and our enthusiastic and friendly Service Manager, Leanne Chevannes-Ward.

With ongoing investment in the dealership to transform it into a state-of-the-art showroom, Stoke BMW is theplace to be. 

As a Service Advisor at BMW, you will benefit from continuous training opportunities through our in-house brand development, as well as learning from our current Service Manager Leanne Chevannes-Ward.

The role will involve:

·        Booking MOTs, services and other repair work for our customers

·        Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer

·        Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes

·        Managing a high-volume of customers daily as well as telephone calls and online booking queries

·        Informing customers of turnaround times and ensuring effective communication throughout the time when a customers’ car is in the workshop

·        Maintaining accurate customer records, and updating the systems when any bookings have been made

About You:

As a Service Advisor at our busy dealer you must have heaps of energy, a warm personality and a real passion for delivering a first class customer experience each and every time. You will have excellent communication skills and the ability to build rapport easily whilst being able to explain technical information in a way that is clear and concise. Previous experience using Kerridge / ADP would be an advantage, as well as having knowledge of other essential dealer systems.

You will be a great team player but be able to also work independently using your own initiative. We want to hear from you if you have worked in a similar role within the automotive industry and have a passion for customer service and cars!

If your skills and experience match what we are looking for, please apply today and a member of the Talent Acquisition Team will be in touch. Or, if you require further information about this vacancy, please email