Service Advisor

Service Advisor - South East London

Franchised Motor Dealership

Salary: Basic - £31,500
OTE - £45,000 - £50,000

Hours: Monday - Friday, 8.00am - 6.00pm (45 hours per week)
Saturdays - 8.00am - 12.30pm (1 in 3, paid as additional hours)

As a Service Advisor, you will be the main contact for the customer from initial meeting to finalising the invoice on completion and handing the vehicle back to the customer. You will be responsible for consulting with the customer the work to be undertaken on their vehicle and keeping them informed of the progress and professionally resolving any issues that may arise, managing customer and business expectations.

About You:

• Passion for customer service and the ability to develop rapport and trust with customers to resolve conflict situations calmly and reasonably
• Enjoy working in a fast-paced environment recognising individual responsibility to contribute to the performance and success of the team.
• Excellent administration and organisational skill, and good diary management and following up within agreed time frames.
• Proven experience in a Service Advisor role, in the automotive industry
• Must be eligible to work in the UK and have a valid UK Driving Licence for a minimum of 1 year.

Benefits:

• Long service awards - enhanced holiday entitlement
• Discount schemes with popular retailers - helping you save more
• Employee Car Ownership Schemes - for yourself and family
• Employee Assistance programme - your wellbeing is important to us
• Access to private healthcare - we put health prosperity at the forefront
• Pension scheme and life assurance - confidence in your future

If this sounds like you, we would love to hear from you, please apply with an up to date CV and we will be in touch to discuss your application further.

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission