Service Advisor

Service Advisor - Sale area

Franchised Motor Dealership

Salary:
Basic - £27,300
OTE - £35,000

Hours:
Mon - Fri - 8.00am - 5.00pm/8.00am - 6.00pm (42.5 hour working week)
Sats - 9.00am - 2.00pm (1 every other month)

The Job:
- Communicate clearly with customers & colleagues.
- Adopt new digital systems and processes as part of our digitalisation strategy.
- Propose and sell-up the additional work advised through the vehicle health check process.
- Quote & sell service plans to retain customers to the group.
- Encourage customer satisfaction feedback via exit briefing & follow-up contact.
- You will also be the go-to person when the customer wants us to:

- Estimate repair costs and times.
- Resolve any concerns when we suggest repairs.
- Inform and update them on progress or additional works needed.
- Prepare and explain invoices and take payments.

Benefits:

* Company Car Scheme: Enjoy the opportunity to access up to two company branded vehicles with insurance, servicing and breakdown & tyre cover included!

* Company Discounts: Exclusive discounts on new cars and a range of aftersales services, including MOT, body shop, parts, services, and tyres.

* Pension: Benefit from a generous employer pension contribution of up to 7%.

* Annual Holiday: Start with 22 days of annual leave, which increases to 26 with continued service, in addition to bank holidays.

* Family-Friendly Policies: Take advantage of enhanced maternity, paternity, and adoption leave provisions.

* Employee Assistance Programme: Prioritize your wellbeing with access to counselling, practical information, and digital resources.

* Personal Accident Insurance: Enjoy worldwide personal accident cover as part of our employee benefits package.

* Training Opportunities: Access a range of training initiatives and e-learning resources to support your professional development.

If yes to the above question, don't hesitate, apply NOW!

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission