Service Advisor

Service Advisor - Preston area

Franchised Motor Dealership

Our client, a well-established motor trade employer with a great reputation, is looking to recruit an experienced Service Advisor to join the team

As a Service Advisor, you will be the first point of contact for customers in the Aftersales department, you will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary,
Dealing with customers' requirements for service and repair work in an efficient and courteous manner.
To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department.
Deliver exceptional levels of customer service
You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager.
Must have experience in the role, ideally within a franchised dealership but not essential

As the face of the aftersales department, you'll play a crucial role in maintaining exceptional customer satisfaction.
We're seeking individuals with a minimum of one year's experience in the motor industry, particularly in service advisory roles.

Key Responsibilities:
Establishing strong working relationships between service customers and the workshop department.
Ensuring excellent communication throughout the service process to guarantee a superior customer experience.
Handling necessary paperwork and processing payments efficiently.
Maintaining high standards of housekeeping at all times.

What We're Looking For:
Previous experience in the motor industry, as Service Advisor is essential.
No specific qualifications required; however, a good level of computer literacy is essential.
Strong attention to detail and a passion for delivering outstanding service.
Ability to thrive in a fast-paced environment and under pressure.
Excellent customer service skills with a commitment to exceeding expectations.
In Return, You'll Receive:

Competitive basic wage plus an uncapped bonus.
Exciting bonus scheme.
Comprehensive training and development opportunities.
Clear career progression pathways.
Company benefits and perks.
A supportive and collaborative team environment.

Further training and development with HUGE career prospects

Do you have exceptional customer skills or experience in a customer service advisor role?

Our client can offer excellent working facilities with a competitive salary, together with a host of other employee benefits including:
Uncapped bonus
Holidays that increase with Length of Service, and your birthday off work.
Life and Health benefits
Pension
Cycle Schemes
Staff Discounts.
Optional ongoing Training and Development Programme available.

Working hours/days:
Mon - Fri 8am to 6pm
Sat - 8:30am - 12:30pm (Rota 1 in 2)

Salary:
£27k + basic
£32k++++ OTE (Uncapped and people earning MUCH more)

If yes to the above questions, don't hesitate, apply NOW!

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission