Service Advisor

SERVICE ADVISOR

Ford and Slater are one the UK’s largest DAF Truck dealers group with 16 locations from Norwich to Birtley in the North East, employing over 900 staff whilst remaining a family run business. We currently have a vacancy for a Service Advisor at our Birtley depot.

As a Service Advisor, we can offer you:

• A competitive salary (depending on your Service Advisor experience)
• DAF Academy Service Advisor Training
• 30 days paid holiday (including statutory) rising to 33 with service
• Employee Of The Month Competition
• Career progression opportunities
• Employee Assistance Program
• Pension
• Death in service life insurance scheme
• Cycle to work scheme
• Free Parking

Who are we looking for as a Service Advisor:

• You will be a customer focused individual with a passion for customer service.
• Excellent communications skills both written and verbal.
• Previous experience working within the commercial vehicle, motor trade or an associated sector as a Service Advisor or in a similar role would be an advantage but full training will be given.
• PC Literate.
• Full UK driving licence.

The Service Advisor role / responsibilities include (but not limited to):

Meeting and greeting customers in a friendly and professional manner. Managing service bookings on day-to-day basis, ensuring efficient workshop loading. Complete service estimates accurately, clearly, and quickly. Keep customers up to date with costs, progress and authorisations. Prepare job cards & raise invoices.

Working: Alternate 3 week rota, Monday to Friday 6am – 3pm / 8am – 5pm / 9:30am – 7pm.

1 in 3 Saturdays 8am - Midday.

Apply today to start your journey with Ford & Slater

No agencies please. It is not always possible to get back individually to each applicant, so if you haven’t received a reply within 21 days, your application has been unsuccessful.