LCV Sales Executive

Van Sales Executive

Purpose of the role:

To represent the sales team in a positive, professional manner.

Role & Responsibilities:

Maximising LCV Sales with associated finance and accessories.

Liaison with affiliate sites to achieve individual and overall targets.

Document and process Incoming lead management (online, telephone, email, EMS, walk in)

Predictive Marketing second wave calls, subject to GDPR guidelines

Visual Health Check deferred work follow-ups

Retention/maturing contract follow ups (both finance and service)

Test drive bookings

Promotion of all Connectivity options with vehicles

Imaging / video of used vehicles when required, highlighting features and benefits.

Hold online and face-to-face sales presentations, providing customers with information and advice on commercial vehicles, equipment, and accessories

Work with Marketing to promote vehicles & the brand in the most effective way

Conclude sales contracts making required amendments, manage orders and supervise order processing

Be pro-active in understanding your sales area, follow-up all contacts; process and manage your customer database ensuring it is always up to date

Update and improve product knowledge, staying up to date with the brand and competitor’s offers

Respond to all enquiries in a timely and professional manner, advising visitors on vehicles, equipment, prices, conditions and technical data

Assist analysis of online advert performance and advise necessary updates to improve views and enquiries

Manage and respond to the live chat software on our various websites when required.

Work with the Finance & Insurance team to promote attractive weekly/monthly prices using finance terms

Achieve/exceed individual sales targets

Maintain awareness of competitor’s offers, including promotional activity and products

Agree with customers when the vehicle is to be handed over (date, delivery etc.), handover vehicle and organise customer introductions to the vehicle

Skills and Experience:

The ideal Van Sales Executive will have completed sales training in the light commercial vehicle industry, and has relevant direct work experience, including:

Previous commercial vehicle sales experience

An understanding of online used advertising platforms for commercial vehicles, including, but not limited to Autotrader, Exchange & Mart & eBay

Experience of delivering exceptional customer service

Sales Executives must be articulate, able to argue logically and clearly, show they hold customers in high esteem, demonstrate they are reliable, honest and trustworthy

Must understand basic sales processes – prospecting through to closing business

Have confident IT skills and be able to use both Internet systems and Microsoft Windows applications

IT IS VERY IMPORTANT TO INCLUDE CORRECT CONTACT DETAILS, SO WE CAN CONTACT YOU REGARDING THE APPLICATION MADE! We wish you the best of luck!