Workshop Manager Job Description
Workshop managers direct, plan and organise the daily activities of the garages. They make sure that all the vehicle repair, maintenance, and other tasks are assigned to the technical personnel and are being carried out in a professional and proactive manner. They determine the budget required for buying the technical equipment and tools and check if all the work is being done in compliance with the set standards and quality. Focusing on customer satisfaction and increasing client retention levels is also in the garage workshop manager job description. The managers make certain that all the business accounts are well-managed and maintained.
Workshop Manager Job Responsibilities
The routine responsibilities of workshop managers include managing, training, and hiring of the staff. They are required to prepare a budget considering the operations of a garage. They have to keep the record of all customer accounts and financial details well-organised. They can be asked to control the cost so they must be good at managing the finances. Building rapport with the customers and creating delightful experiences for them is also the responsibility of these managers. They provide information about garage merchandise when required by the staff or customers. They need to make sure that all the required spare parts, equipment, and materials are made available to the technicians.
Skills Required to Build a Workshop Manager Career
You need effective communication skills for this role as coordinating with the team members, customers, and other departments is a basic requirement. Being a good leader will help you lead the staff and motivate them to give their best. If you know how to manage time efficiently, it will go a long way in building a successful career. Workshop managers ought to have the emotional intelligence to empathise with the team members and other people they interact with. They must know how to solve problems and think outside the box. Searching and applying for aftersales & service jobs in the UK’s automotive industry has been made easy by InAutomotive!
