Senior Service Advisor Job Description
The senior service advisors get in touch with the customers directly to arrange services for their vehicles via inbound calls and walk-ins. The job cards for technicians are then created utilising specialist systems to maximise upselling chances with customers. Then the customers receive excellent and thorough service from the senior service advisor. Automotive companies look for someone that is dedicated to providing outstanding customer service consistently. Follow the company's policies and brand guidelines. The candidate must be competent to complete invoices in a timely, accurate, and transparent manner. They must make sure all authorised work has been completed and billed. Handle all kinds of payment with precision. Go to InAutomotive and apply for the service advisor vacancies in the UK.
Senior Service Advisor Job Responsibilities
You will be in charge of taking service department bookings, guaranteeing effective workshop loading, and efficiently attending to all customer needs. The service advisors will be responsible for fostering and sustaining a high level of departmental and cross-departmental collaboration. At all times, you must be friendly and helpful to customers and coworkers and maintain the highest level of personal appearance. You must also ensure a smooth and profitable flow of work through the workshop by assigning workload based on technician availability and skill to maximise productivity. Creating great relationships with customers by keeping them updated regularly and responding fast to any difficulties or deviations is your job.
Skills Required To Build A Senior Service Advisor Career
Apart from an associate's degree in mechanics or a closely related discipline that may be helpful and prior experience in the automotive industry, you require a particular set of skills. You need to have an in-depth knowledge of the automotive industry, aftersales and service, vehicles and their components. Expertise in industry-specific software and excellent interpersonal, communication, and customer service abilities is also a requirement. Excellent organising, decision-making, and problem-solving skills are required. The automotive companies also look for outstanding communication and persuasive skills with mechanics, customers, and management. To become a successful senior service advisor, you need to be perfect with numbers as well.
