Aftersales Advisor Job Description
Aftersales advisors take care of the bookings made at the aftersales department. They have to provide all the required assistance and support to the customers post-sale. Once a vehicle is delivered, there can be queries that a buyer would like to have answered, so the advisors have to handle the questions in a genial and professional manner. They have to advise the customers on any additional work they want and get authorisation for getting it done in a timely and efficient manner. They have to make sure that the department is profitable whilst providing customers with a gratifying aftersales experience is also in the aftersales advisor job description.
Aftersales Advisor Job Responsibilities
The responsibilities of aftersales advisors include that follow-up calls are made to the customers and are inquired about their experience with the dealership. They have to deal with the complaints lodged by the customers and ensure that their needs and satisfaction are given prior importance. They are required to make the aftersales procedures customer-oriented so that the buyers making a purchase for the first time consider a dealership again. They have to upsell a product and services without seeming pushy about it. Identifying the particular requirements of each customer post-sales and catering to them is also the responsibility of aftersales advisors.
Skills Required to Build Aftersales Advisor Careers
You need to be a good listener for the position as customers want a keen ear when explaining an issue or requirement. Problem-solving and communication skills are a must for this role, interacting with customers and team members within and outside the department requires good verbal and written communication. You need to think critically and creatively to provide solutions to an issue or problem a customer puts forth. Organisation skills will help aftersales advisors to manage the different tasks efficiently especially the ones that have short timelines. Check out if your favourite employer is hiring in the aftersales and service department on InAutomotive!
